DESIGN CONEPT & PROJECT DETAILS
Q: How much does the design consultancy cost?
A: The first design concept and one design review are free of charge. We will prepare a fisrt 3D design draft of your project in order to give you a rough idea on how it would look like and how much it would cost. After this first approach, we can talk about your budget. If you confirm that you are interested in proceeding with the order, all the following project reviews are made without extra costs.
A: The first design concept and one design review are free of charge. We will prepare a fisrt 3D design draft of your project in order to give you a rough idea on how it would look like and how much it would cost. After this first approach, we can talk about your budget. If you confirm that you are interested in proceeding with the order, all the following project reviews are made without extra costs.
Q. How long do I need to wait for a first design draft and quote?
A: We normally need one week to prepare the cost estimate and a first 3d draft of a one-room project. In case of more complex projects where more rooms are involved, we need approximately 2-3 weeks.
A: We normally need one week to prepare the cost estimate and a first 3d draft of a one-room project. In case of more complex projects where more rooms are involved, we need approximately 2-3 weeks.
Q: Do I need to pay anything for the consultation in the showroom?
A: No, all the appointments in our showroom are free of charge.
A: No, all the appointments in our showroom are free of charge.
Q: Do you offer on-site consultancy?
A: Yes, we come on site to take the precise measurements and offer you consultation regarding the best configuration and material choice. The cost for this service starts at 80,- € Netto. Apart from the choice of materials for the furniture, we can help you with the choice of paint, lamps and other home accessories.
A: Yes, we come on site to take the precise measurements and offer you consultation regarding the best configuration and material choice. The cost for this service starts at 80,- € Netto. Apart from the choice of materials for the furniture, we can help you with the choice of paint, lamps and other home accessories.
Q: When do you come on site to take the measurements?
A: We schedule an on-site visit only after having given you an initial cost of the project and you confirm that you are interested in proceeding with the order. In case of new constructions, the best moment for the measurements is after the floors and drywall are done.
A: We schedule an on-site visit only after having given you an initial cost of the project and you confirm that you are interested in proceeding with the order. In case of new constructions, the best moment for the measurements is after the floors and drywall are done.
Q: The developer needs an electrical plan of the kitchen. Can you provide it?
A: Yes, we can prepare the detailed electrical plan of the kicthen only in case you confirm the order with us.
A: Yes, we can prepare the detailed electrical plan of the kicthen only in case you confirm the order with us.
Q: If I sign the contact with you because I need the electrical plan, can I still change anything to the design concept?
A: Yes, we can still change the design concept as long as the production kick-off hasn´t been confirmed.
A: Yes, we can still change the design concept as long as the production kick-off hasn´t been confirmed.
CONTRACT
Q: Do I need to sign a contract?
A: Yes, once the design concept and quote are accepted, we need to sign a contract as confirmation of the order and production kick-off.
A: Yes, once the design concept and quote are accepted, we need to sign a contract as confirmation of the order and production kick-off.
Q: When do I need to sign the contract?
A: We need to have the contract signed before we start the production.
A: We need to have the contract signed before we start the production.
Q: Do I need to pay anything when signing the contract?
A: Yes, we need to have the down payment for the production kick-off.
A: Yes, we need to have the down payment for the production kick-off.
PRODUCTION & STORAGE SOLUTIONS
Q: How long does it take to have everything produced and delivered?
A: Once we have the order confirmation and we sign the contract, we send the order into production in Italy. After 8 weeks, your furniture will be delivered to Berlin.
A: Once we have the order confirmation and we sign the contract, we send the order into production in Italy. After 8 weeks, your furniture will be delivered to Berlin.
Q: What if there are delays with the apartment handover?
A: Once we receive the furniture from Italy, we can store it for you up to 2 weeks from the agreed delivery date. After this perioud of time, we need to store the goods in a different warehouse to ensure their integrity until we can deliver them to the final client. The storage costa are mentioned in the contract.
A: Once we receive the furniture from Italy, we can store it for you up to 2 weeks from the agreed delivery date. After this perioud of time, we need to store the goods in a different warehouse to ensure their integrity until we can deliver them to the final client. The storage costa are mentioned in the contract.
Q: What if YUGA Interiors has delays and can´t deliver the kitchen in the agreed time frame?
A: If there is a delay in the delivery of more than 2 weeks from the agreed date, YUGA Interiors will install a temporary kitchen that can be used in the meantime the final one is delivered.
A: If there is a delay in the delivery of more than 2 weeks from the agreed date, YUGA Interiors will install a temporary kitchen that can be used in the meantime the final one is delivered.
INSTALLATION
Q: Are the assembly services included?
A: The installation is offered by our partners, furniture fitters freelancers. They have been collaborating with us for many years and they know our product and quality requirements. We will give you the estimated assembly costs in your quote.
A: The installation is offered by our partners, furniture fitters freelancers. They have been collaborating with us for many years and they know our product and quality requirements. We will give you the estimated assembly costs in your quote.
Q: Is the installation of the appliances included in the kitchen assembly?
A: If the appliances pack has been ordered from YUGA Interiors together with the kitchen, there are no extra costs in the appliances installation and packaging disposal. Otherwise, the assembly team will charge the installation costs of the appliances on top of the kitchen assembly.
A: If the appliances pack has been ordered from YUGA Interiors together with the kitchen, there are no extra costs in the appliances installation and packaging disposal. Otherwise, the assembly team will charge the installation costs of the appliances on top of the kitchen assembly.
Q: Will I need to organize the assembly work with the team?
A: No, we´ll take care of everything, organize the work plan, deal with the issues during installation. The only thing you need to do is be present at the end of the assembly to double check that everything is in order and if you notice anything that needs to be fixed you need to inform the team right away so that they take care of it while still there.
A: No, we´ll take care of everything, organize the work plan, deal with the issues during installation. The only thing you need to do is be present at the end of the assembly to double check that everything is in order and if you notice anything that needs to be fixed you need to inform the team right away so that they take care of it while still there.
WARRANTY
Q: Does the furniture have any warranty?
A: Yes, the warranty on the product is 2 years provided for by law, however, the furniture manufacturer will extend the warranty to 5 years free of charge. Any requests for intervention on the furniture must be addressed directly to YUGA Interiors. Requests for technical intervention on household appliances must be handled through the manufacturer ‘s customer service.
A: Yes, the warranty on the product is 2 years provided for by law, however, the furniture manufacturer will extend the warranty to 5 years free of charge. Any requests for intervention on the furniture must be addressed directly to YUGA Interiors. Requests for technical intervention on household appliances must be handled through the manufacturer ‘s customer service.
Q: What if some parts are delivered with damages?
A: All the pieces are being checked by us when we first receive the goods in our warehouse and then again by the assembly team when they start the installation. In case of damages, we photograph them and request for immediate substitution.
A: All the pieces are being checked by us when we first receive the goods in our warehouse and then again by the assembly team when they start the installation. In case of damages, we photograph them and request for immediate substitution.
Q: What if some parts are damaged during assembly?
A: The parts damaged during installation are insured and in this case we´ll order the new piece without any extra costs on the final customer.
A: The parts damaged during installation are insured and in this case we´ll order the new piece without any extra costs on the final customer.